In-N-Out, Daly City

It's an ironic twist that something seemingly so healthy-nutty such as "the gluten-free" diet, is actually usually best accommodated at chain restaurants. Many charming restaurants in San Francisco are still clueless about gluten-free issues, especially cross contamination issues for those of us with Celiac disease. The fact that chain restaurants are more adequately meeting the needs of the gluten-free crowd than are the mom-n-pop places is probably a matter of numbers - more customers means more people who are demanding gluten-free.

I knew In-N-Out had a "protein-style" burger, which is basically their burger wrapped in lettuce instead of between a bun. Their menu is simple, so fries are the only thing in their fryers - no onion rings adding gluten crumbs to the oil. After researching online forums, I read in-depth details about how many In-N-Out customers had tried to figure out the level of gluten-free-ness of the chain.

The scoop, thanks to one women's hard detective work, is that In-N-Out's only gluten containing item is the bun. The issue of cross contamination comes into play in three places: the surface on which the meals are prepared, the utensils which flip the burger and place it onto the bun, thereby possibly transferring crumbs onto future burgers, and the knife used to spread the special sauce onto the buns. This sauce has relish in it, and cannot be put into squeeze bottles like the ketchup and mustard. The recommendation was to go at a non-peak hour, request clean surfaces and utensils and/or ask for the special sauce in a packet.

I visited the Daly City In-N-Out at 10:30am on a Thursday. I felt confident that was not a peak hour, however, they only had one line, which was long and the cashier was rushed. I prepared my speech in my head, and as soon as the waitress heard no-gluten she told me very knowingly that she would mark my order for gluten-allergy. While this is technically incorrect as I have Celiac disease which is an auto-immune disorder, I was just glad they had a system in place to deal with people who need gluten-free food. I asked her if they could use clean utensils and she kept punching things into her screen and while she vaguely responded, did not give me the reassurance I wanted. She did turn and tell the cook that the order had a gluten-allergy, but she did not tell me what exactly the cook would do differently. I got my sauce on the side.

It was an absolute delight, biting into that charbroiled flavor. Although, I did bite into some paper that got between some lettuce. Not tasty. I never loved their fries, but now that I am gluten-free, fries are such a novelty since most fryers are contaminated. While In-N-Out's system is not perfect, they are doing far better than most places. I probably won't go there a lot, based on this experience, but, it is one of my best options when in a pinch. I hope they will continue to improve the dining experience for those of us with Celiac disease! They may just need more customer service training on the importance of reassuring customers that every measure is taken to avoid contamination.

K&L Bistro, August 20th 2011

At 7pm, this place was busy, but we were offered a seat a lone table by the front windows. A small cozy joint, with friendly wait staff and a titilating menu with lots of meyer lemon, I was excited to try the place for the first time.





The Gluten-Free Nitty Gritty

As someone with many food restrictions, any conversation with the wait staff begins by spelling out my food allergies and asking about particular items I am interested in. This waitress "got it." I wanted the tuna tartar, which came with crackers. she pointed out that it has Ponzu sauce (has soy sauce in it) and would ask to have it made without, and also suggested susbtituting the crackers with lettuce. This is the kind of service that I would like for every dining experience! My partner and I had picked out 3 entrees and asked her which was gluten free. Out of the 3, 2 were already gluten free, so we ordered those. Even though the waitress was very knowledgeable, when delivering our food, she informed that she has let the kitchen know about my food allergies.





The Paleo Low Down

We had a steak with cumin fries and sword fish with caponata, a Sicilian cooked sweet and sour salad. The later was the most delicious thing we ordered, their version being made of eggplant, peppers and zuccini among other, with a nice tang to it. As being new to eating steaks, I requested for it to be cooked medium, which was probably a mistake since it was overcooked. The fries and sword fish were good, but not amazing. We also had a nice house red wine, a blend of Merlot and Cabernet. These items all fir into the Paleo diet...although, does wine really? Did cavemen have wine? Sure they had grapes, but goodness knows we can't go without some form of alcohol while fine dining. It goes hand in hand. Beer is clearly out of the question for gluten-free and paleo dining since the base ingredients were not part of a caveman's diet.



The Dairy-Free Deal



There were plenty of dairy free options. Many of the salads had dairy on them. This is usually disappointing to have without, since they often only have a few other items on them. My partner is fine ordering salads without the dairy, but it seems like a bummer to me. Our entrees were both originally dairy free and very satisfying.





Rating



Normal Rating: 4/5 stars

Minus 1 for good but not amazing food. The ambiance and service were good.



Allergy Dining Rating: 4/5 stars

Although it's nice to have the menu clearly marked which items are gluten free, or even to have a gluten free menu, the waitress was so knowledgeable and reassuring that it was ok. Preferably, I would like to be able to talk to kitchen staff in advance, tour kitchens etc. As a novice food critic, I am getting there. As a society we are just becoming aware of the needs of Celiac disease family members, friends, and customers. As this is a learning curve for all of us, I am positive they have room to grow to 5/5 stars.